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FAQ's

How is Earwax MD different from other products?

Earwax MD sets itself apart from other products by delivering a safe and innovative dual action mechanism technology that is proven to be effective in 86% of patients in one treatment. While other products do nothing more than soften wax, and typically require multiple treatments per day for four days, Earwax MD dissolves earwax in a single treatment.

How can I prevent earwax impaction?

Earwax is naturally produced in the ear canal, and serves several biological purposes. Earwax protects our ears by trapping bugs, dust, hair, skin and dirt, and naturally works its way out of the ear canal (Ew!). In some cases, earwax can be overproduced, or pushed down into the canal by cotton swabs. Use Earwax MD to keep a clear and healthy ear canal.

What are the symptoms of earwax impaction?

Every patient is different, but some common symptoms of earwax impaction are:

Fullness of the ear

Temporary hearing loss

Dizziness

Tinnitus

Vertigo

Itchy ear

Overall ear discomfort

Earwax MD is proven to alleviate common symptoms in earwax impaction. Click here to read our article, Innovations in Cerumen Removal, to review details of the clinical study.

How long will Earwax MD take?

Earwax MD was proven to be effective in 86% of patients in 15 to 30 minutes. Earwax MD is designed to be a quick, one time treatment. The majority of patients achieve full clearing in one 15-minute application, but for the super stubborn cases two 15-minute applications may be needed.

Is Earwax MD safe?

Yes, our clinical trial proves that Earwax MD is a safe method to remove earwax. Also, all of the ingredients in Earwax MD are safe and FDA approved.

How do I know if my ear is clean?

The only true way to know if your ear is clean is to have a medical professional exam your ear with an otoscope. There are also otoscopes for use at home that can be purchased over the counter. After using Earwax MD, if you notice your ear feels more clear, or your hearing has improved, chances are your ear is clean! However, after using Earwax MD more consistently, your ear will gradually become cleaner and clearer over time.

What do I do if Earwax MD doesn't work for me?

If Earwax MD does not work after one 15-30-minute treatment, repeat treatment over the next few days. If desired results are not reached, you may need to consult your doctor. Following a professional ear cleaning, use Earwax MD at-home for routine maintenance. Ask your doctor how often you should use Earwax MD (i.e.: twice per month, once per month, once every 3 months, etc.).

Can you leave the drops in without rinsing and still be effective?

As with most cleaning products, this product is designed to be rinsed out of the ear after 15 – 30 minutes. The product helps to break down and allow for easier cleaning of the ear canal with a rinse step. Without a rinse, the broken down wax might not come out of the ear canal and may leave the ear feeling clogged.

Are pieces of wax supposed to come out after rinsing or does the product completely dissolve the wax?

There are many variables that could affect how the wax is removed, including types of wax, oils, etc. Some waxes completely dissolve, while other waxes break into pieces. With either scenario, you may need to aggressively flush the ear canal with very warm water multiple times in order to achieve the best results. Depending on the amount of wax in your ear canal, 10 or more flushes may be required to fully flush out the wax.

How can I contact customer service?

For the most efficient customer service, call us at 844-7EARWAX.

You can also visit our website at www.earwaxmd.com and complete the contact form.

Should I be using cotton swabs?

Absolutely not. Cotton swabs are a primary cause of wax buildup and do very little to actually remove earwax. This is because when the swab is inserted into the ear, it pushes wax further down into the ear canal. This impaction of earwax caused by cotton swabs can lead to a number of different complications, including temporary hearing loss, dizziness, tinnitus and fullness in the ear. It is recommended to use a washcloth to clean the outer part of the ear, and Earwax MD to remove built up earwax in the ear canal.

Should I be ear candling?

No! Ear candling is dangerous and has never been proven to be an effective means of clearing your ear canal. Ear candling can burn your tympanic membrane (eardrum) and your ear canal.